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Store PoliciesAccepted Methods of Payment. We accept Paypal, Visa, Mastercard, American Express and Discover. We also accept personal checks (with a 10-day hold for the check to clear). Shipping Time. The time needed to ship merchandise will vary depending on the shipment's location and the particular time of year. Customers should expect a 7-10 day delivery time. Shipping Methods. Merchandise will be shipped using Ground Service where possible. In addition, some items may be shipped directly from the manufacturer to customers. Knife Laws. Knife laws vary. Please check with your local law enforcement agency for the laws in your area. Damaged Shipments. Damaged shipments from handling must be claimed with the freight carrier. If any cartons are missing or damaged, be sure to note this on the freight bill. If you notice concealed damage after the driver has left, keep all the packing and call the freight carrier to return and inspect the damage and file a claim. We are not responsible for damage caused by the freight carrier. Manufacturers Defects. If a product appears to have a manufacture’s defect, email our Customer Service department for instructions. Do not return products to us without first contacting us to receive instructions. If an item is to be returned to us due to manufactures defect, you must first receive a Return Authorization Number. No packages will be accepted without a Return Authorization Number written clearly on the package. Return Merchandise Policy. Permission for any return merchandise must be secured from our return department. You have 30 days from the ship date to receive refunds. You must email the refund request to Support@usoutdecordec.com (with "RETURN" in the subject field), at which time the return authorization number (RA#) with return instructions will be sent to you. No packages will be accepted without a Return Authorization Number written clearly on the package. Products being returned must have a RA# issued before returned. If you received a different product than initially purchased, the item must be returned with the following: · All original contents (product, manuals, instructions, etc.). · Original packaging. · Original invoice or receipt. US Out Door Decor makes every effort to see that your orders are shipped correctly and that they reach you safely. Every order shipped from US Out Door Decor is double-checked for accuracy. If a member places a claim for a shortage on an order, we take special care that it will not happen again; the member’s file is flagged, and each order placed by a flagged account is double-checked by a supervisor before it is packed and shipped. US Out Door Decor quality control procedure is one of the most stringent in the industry. In addition to retaining overseas inspectors, each shipment is spot-checked on arrival. If excessive defects or a problem with a particular product is found, the entire shipment is individually inspected and the imperfect product removed. Items are again randomly inspected on the order fulfillment line. US Out Door Decor uses Pelaspan-Pac Natural as cushioning material when packing your order. This packaging material is 100% biodegradable, and while it is more costly than shredded newsprint (commonly used by other companies), Pelaspan-Pac does not compact, and therefore offers more protection. Also, Pelaspan-Pac Natural’s production does not release harmful air pollutants, nor use petroleum based raw materials, and it’s completely reusable and recyclable! In fact, Pelaspan-pac can be discarded on the front lawn and water will dissolve it! In selecting it’s merchandise, US Out Door Decor seeks the best value, which takes into account price as well as quality. We believe we offer the best quality for the lowest possible price. Remember, quality is subjective and viewed differently by each person. What appears to be nt and return policy is truly very simple. We want to protect you and make you feel comfortable— and make certain you get what you pay for. Non- You must receive prior authorization to return an item to US Out Door Decor To obtain US Out Door Decor authorization to return an item for credit or replacement, simply E-mail USoutdoordecor.com within 30 days of purchase. Non-defective merchandise must meet the following conditions to qualify for return acceptance: Non-defective merchandise returns incur a 20% restocking fee, and must be returned within 30 days of Broken quantity inner packs are not returnable. Merchandise, merchandise packaging, and inner pack must bear no markings or be otherwise defaced or damaged. Returns that do not meet the conditions described in this return policy will be returned to the sender and the shipping cost of the return will be charged to the member. Please note, clearance items are only returnable if they are defective. Once a return is authorized by our return department you should:
We can refund shipping costs only if the return is a result of our error. You are responsible for all freight charges on shipments that are refused or returned with no fault on our part. We are not responsible for incidental or consequential damages or losses to defective products, errors in shipping your order, or other errors. The limit of our liability is the replacement cost of any item you purchase from us. ♦ Wind Chimes ♦ Garden Fountains ♦ Garden Decor ♦ Garden Statues ♦ Hammocks ♦ Plaques ♦ Bird Houses ♦ Bird Feeders ♦ Store Policies ♦ |
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| US Out Door Decor Rialto, California 92376 Phone: 909-440-6432 © Copyright 2009 - US Out Door Decor Privacy Policy |
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